Consumer Financial Protection Bureau

How to submit complaints about financial products and services to the CFPB

Written by Dory Rand on January 4, 2016 - 12:00am

When submitting a complaint, consumers have the option to share their experiences (good or bad) with consumer financial products or services such as mortgages, bank accounts, overdraft, credit cards and deferred interest and reward programs, prepaid and campus cards, payday and installment loans, bank deposit advance products, forced arbitration and prohibition of class actions, remittances, credit reporting agencies, debt collections, student loans, auto loans, and auto title loans. Let the CFPB know what challenges you are facing.


Congress should vote down attempts to limit the CFPB

The CFPB released guidance in March 2013 stating that financial institutions are liable under the Equal Credit Opportunity Act for car loans acquired from dealers for exploitive and discriminatory practices associated with the loans. One potentially exploitive practice found with car loans is dealer interest markup.

Military Lending Act rules release fitting act for anniversary of consumer law and agency

Written by Dory Rand on July 21, 2015 - 5:26pm

While it was obvious to Holly Petraeus, Assistant Director for the Office of Servicemember Affairs, and others who visit areas near military bases that high-cost, predatory lenders were preying on vulnerable service members and their families.

A birthday wish for the CFPB: Strong payday loan protections

Payday loans often trap consumers in a cycle of debt due to lump sum payments, high annual percentage rates (APR), and little consideration of whether borrowers can afford to repay their loans. To combat this, the CFPB is developing new rules for payday loans. In an initial outline of the proposed rules, the CFPB proposed to require that lenders verify a borrower’s ability to pay back a loan while still covering basic necessities and existing debts, among other protections.

Testimony of Katie Buitrago before the Consumer Financial Protection Bureau Field Hearing on Student Loans

Testimony of Katie Buitrago before the Consumer Financial Protection Bureau Field Hearing on Student Loans. In this testimony Buitrago discussed the impact for-profit colleges have on students’ economic opportunities, with these students graduating with more debt and fewer job opportunities. 

Comment letter to the Consumer Financial Protection Bureau recommending expansion of public student loan data

This comment letter responds to the Consumer Financial Protection Bureau (CFPB) request for information on student loan servicing, in particular its questions on data. The letter draws upon lessons from the Home Mortgage Disclosure Act and the National Mortgage Database in order to make recommendations on expanding public data on student loans.


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